Multichannel framework solution

It is natural to blame a poor sales or service experience on the person who delivered it. The human factor is undeniable part of any service or sales problem, particularly in the high turnover and time-pressured world of contact centers and wide spread branch networks.

But usually these failures can trace their root cause back to the technology and processes that agents use – systems that are difficult to navigate, do not give ready access to vital knowledge, and do not provide multichannel integration to give agents a clear picture of who customers are and how to best assist them.

Ability of business to realize new business ideas, have flexible reactions on market and customers demands are directly dependent on IT capability to realize IT support in bank IT environment. IT is directly dependent on its multichannel platform with efficient  development and delivery approach.

Key questions

• Do you need to find answer on „how to achieve more with less“ in sales and service?
• What benefits are you going to gain with much more flexible and simple multichannel solution? What if you could speed up the change management process on 10-40% of your current limit?
• Can your current solution live up to increasing expectations of your customers?
• Do you have a solution that enables you to use all service requests as new sales opportunities?
• What if business people could define, understand and maintain business logic in their application?
• What if you could freely switch from one technology platform to another without the need to redevelop the business logic?

Why to choose Cleverlance

• We are well-established vendor of ICT solutions for Finance and Telecoms in CEE region
• Leader in model driven architecture with 10 years of reference-able experience in enterprise environment
• We are long-term partner of leading financial institutions in our region (see references)
• We have extensive experience from similar large banking projects incorporated to our Delivery method (please see references)
• Our underlying Financial Services Production Framework is matured and ready to use software with proven project and development methods
• We provide highly experienced and highly motivated team

Relevant references

• T-Mobile – dealer system
• Komerční banka – Direct Channel System
• Komerční banka – Elektronické výpisy
• Česká spořitelna – Internet banking
• Česká spořitelna – Enterprise Service Bus
• Vodafone – Corporate self-care
• Vodafone – Vodafone Park – Cleverlance Community Platform
• Erste Bank Group - Implementation of front-end solution Finantix
• Česká spořitelna – Automated application generation and front-end solutions
• Komerční banka – Branch and call center solution
• Komerční banka – Mobile banking